Help with Lucent — Pro Cine Camera
📧 [email protected]Include your iOS version and iPhone/iPad model so we can help faster.
Purchases are processed by Apple. To manage or cancel Lucent Pro, open Settings → your name → Subscriptions on your device. Refunds are handled by Apple at reportaproblem.apple.com. To restore Pro on a new device, use “Restore Purchases” in Lucent’s Settings.
Lucent recovers interrupted recordings automatically on next launch. If a recording is missing, check Lucent Media first; recovered takes are marked. For persistent problems, email us with the device model, iOS version, and the format you were recording (codec, resolution, frame rate).
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